Refunds & Cancelations

Returns

Returns

Our policy lasts 28 days. If 28 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange. 

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. 

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer.

There are certain situations where only partial refunds are granted (if applicable)

Book with obvious signs of use

Any item not in its original condition, is damaged or missing parts for reasons not due to our error

Any item that is returned more than 30 days after delivery

Refunds (if applicable)

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Sale items (if applicable)

Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Exchanges (if applicable)

We only replace items if they are defective or damaged.  If you need to exchange it for the same item, send us an email to jon.ladd@me.com and send the item to Bricks and Bits Toy Shop, 1 Dixon Road, Sheffield, S6 4AB.

Shipping

To return your product, you should mail your product to: Bricks and Bits Toy Shop, 1 Dixon Road, Sheffield, S6 4AB.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

Cancellations

You have the right to cancel up to 14 calendar days after delivery of your order.

Orders can be canceled by email to jon.ladd@me.com.

All items must be returned to Bricks and Bits Toy Shop, 1 Dixon Road, Sheffield, S6 4FY within 14 calendar days of the confirmed cancellation and in line with our refunds policy.

Return postage costs will be at your expense.

We aim to refund within 3 working days on receipt and inspection of the returned order